IDFC Institute response to proposed amendments to the Consumer Protection (E-commerce) Rules, 2021

Authors: Sharmadha Srinivasan and Vikram Sinha

Our document here shares our recommendations on the proposed amendments to the Department of Consumer Affairs’s Consumer Protection (E-commerce) Rules, 2021. A regulatory framework must carefully balance the gains from e-commerce’s efficiency and the need to protect consumers and prevent market distortions. We outline the specific principles that should serve as the foundation of such a framework in terms of proportionality, transparency and accountability and regulatory clarity.

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